TeamDynamix - The Service Catalog Reference Chart

cherwell Old Services Compare

Comparing Previous Service Offerings to TeamDynamix

In the process of reorganizing our Service Catalog, it might be a little tricky learning where some of your common requests went; some may have been combined into more dynamic ticketing forms, while others may have been replaced or removed.

You can use the following chart to see where your previous request was from the IT Service Portal, and follow the link to the corresponding Service, Service Offering, or Knowledge Base Article.

Click on the Category name of the previous Service Catalog to see a list of the Old Service Offerings, and where they now live. Note that if something is missing or hard to find, use the Submit a Ticket button on the right to "Get Help" in a pinch!

Accounts and Access →

OLD SERVICE: Offering	New Category	New Service	New Service Offering
Active Directory: Add/Remove Users from Active Directory	Infrastructure	Data Center Services	Active Directory
Active Directory: Join/Rejoin Computer to Active Directory	Infrastructure	Data Center Services	Active Directory
Active Directory: Request Computer Account Re-enable	Infrastructure	Data Center Services	Active Directory
Authentication Services: Ask a Question	JMU eID and Passwords	Password Management	JMU eID Password Assistance
Authentication Services: Report an Issue	JMU eID and Passwords	Identity and Access Management	Request Single Sign-on (SSO) Services
Employee Services: New Hire Onboarding	JMU eID and Passwords	Employee Services and Onboarding	Employee Onboarding
JMU eID and Access Management: Activation Error	JMU eID and Passwords	Identity and Access Management	Request Single Sign-on (SSO) Services
JMU eID and Access Management: Ask a Question	JMU eID and Passwords	Identity and Access Management	eID Activation and Management
JMU eID and Access Management: Report an Issue	JMU eID and Passwords	Identity and Access Management	Request Okta Admin Access
JMU eID and Access Management: Request Okta Admin Access	JMU eID and Passwords	Identity and Access Management	eID Activation and Management
JMU eID and Access Management: Request to Change Legacy eID	JMU eID and Passwords	Identity and Access Management	Request Privileged Account Access
Multi-Factor Authentication: Ask a Question	JMU eID and Passwords	Multi-Factor Authentication (Okta)	Multi-factor Authentication (MFA) Services
Multi-Factor Authentication: Request/enroll a hardware token	JMU eID and Passwords	Multi-Factor Authentication (Okta)	Request a MFA YubiKey for Okta
Privileged Access Account: Password Reset	JMU eID and Passwords	Password Management	JMU eID Password Assistance
Privileged Access Account: Request/Modify/Delete an Elevated Access Account	JMU eID and Passwords	Password Management	Privileged Account Password Assitance
Remote Access: Request Access	Information Security	Secure Computing	Request Remote Access (VPN/VDI)

Administrative and Business →

OLD SERVICE: Offering	New Category	New Service	New Service Offering
Advancement Systems: Ask a Question	Enterprise Applications	Ask a Question
Advancement Systems: Report an Issue	Enterprise Applications	Report an Issue
Advancement Systems: Request Cognos Access	Enterprise Applications	Affinaquest CRM (Salesforce)	Request Access to Cognos
Advancement Systems: Request Affinaquest CRM Access	Enterprise Applications	Affinaquest CRM (Salesforce)	Request Affinaquest CRM Access
Advancement Systems: Request Advancement Move to Production	Enterprise Applications	Affinaquest CRM (Salesforce)	Request a Move to Production for Advancement
Advancement Systems: Request Application Security	Enterprise Applications	Affinaquest CRM (Salesforce)	Request Application Security for Affinaquest CRM
Advancement Systems: Request Change to Application	Enterprise Applications	Affinaquest CRM (Salesforce)	Request Change to Application for Affinaquest CRM
CRM (Salesforce): Ask a Question	Enterprise Applications	Ask a Question
CRM (Salesforce): Report an Issue	Enterprise Applications	Report an Issue
CRM (Salesforce): Request Access	Enterprise Applications	Student Success CRM (Salesforce)	Request Access to Student Success CRM
CRM (Salesforce): Request Change to Application	Enterprise Applications	Student Success CRM (Salesforce)	Request Change to Application for Student Success CRM (Salesforce)
Document Imaging and Management: Ask a Question	Enterprise Applications	Ask a Question
Document Imaging and Management: Implementation	Enterprise Applications	Workflow and Document Services	Document Imaging and Management (OnBase)
Document Imaging and Management: Report an Issue	Enterprise Applications	Report an Issue
Document Imaging and Management: Request Access	Enterprise Applications	Workflow and Document Services	Document Imaging and Management (OnBase)
Document Imaging and Management: Request Application Security	Enterprise Applications	Workflow and Document Services	Document Imaging and Management (OnBase)
Document Imaging and Management: Request Change to Application	Enterprise Applications	Workflow and Document Services	Document Imaging and Management (OnBase)
Effort Reporting System: Report an Issue	Enterprise Applications	Workflow and Document Services	Effort Reporting System (ERS)
Electronic Signature: Ask a Question	Enterprise Applications	Ask a Question
Electronic Signature: Report an Issue	Enterprise Applications	Report an Issue
Electronic Signature: Request Access	Enterprise Applications	Workflow and Document Services	Electronic Signature (Adobe Sign)
Event Management System: Report an Issue	Enterprise Applications	University and Building Management	Event Management Systems (EMS)
Facilities Management System: Report an Issue	Enterprise Applications	University and Building Management	Facilites Management Systems (Aim)
Facilities Management System: Request Access	Enterprise Applications	University and Building Management	Facilites Management Systems (Aim)
Finance Systems: Ask a Question	Enterprise Applications	Ask a Question
Finance Systems: Report an Issue	Enterprise Applications	Report an Issue
Finance Systems: Reporting	Enterprise Applications	Finance Systems	Assistance with Finance Reporting
Finance Systems: Request Access	Enterprise Applications	Finance Systems	Request Access to Finance Systems
Finance Systems: Request Application Security	Enterprise Applications	Finance Systems	Request Application Security for Finance
Finance Systems: Request Change to Application	Enterprise Applications	Finance Systems	Request Change to Application for Finance
Housing System: Report an Issue	Enterprise Applications	University and Building Management	Housing System (StarRez)
Human Resources Systems: Ask a Question	Enterprise Applications	Ask a Question
Human Resources Systems: Report an Issue	Enterprise Applications	Report an Issue
Human Resources Systems: Reporting	Enterprise Applications	Human Resources Systems	Assistance with HR Reporting
Human Resources Systems: Request Access	Enterprise Applications	Human Resources Systems	Request Access to HR Systems (HRMS)
Human Resources Systems: Request Application Security	Enterprise Applications	Human Resources Systems	Request Application Security for HR
Human Resources Systems: Request Change to Application	Enterprise Applications	Human Resources Systems	Request Change to Application For HR
IT Facilities: Request Access	Enterprise Applications	University and Building Management	IT Facilities
ITSM (Cherwell): Ask a Question	Enterprise Applications	Ask a Question
ITSM (Cherwell): Report an Issue	Enterprise Applications	Report an Issue
ITSM (Cherwell): Request Access	Enterprise Applications	Workflow and Document Services	ITSM (TeamDynamix)
ITSM (Cherwell): Request Application Security	Enterprise Applications	Workflow and Document Services	ITSM (TeamDynamix)
ITSM (Cherwell): Request Change to Application	Enterprise Applications	Workflow and Document Services	ITSM (TeamDynamix)
Multiple System Impact: Request Change to Application	Enterprise Applications
MyMadison: Ask a Question	Enterprise Applications	Ask a Question
MyMadison: Report an Issue	Enterprise Applications	Report an Issue
MyMadison: Request Application Security	Enterprise Applications	MyMadison	Request Application Security for MyMadison
MyMadison: Request Change to Application	Enterprise Applications	MyMadison	Request Change to Application for MyMadison
Orientation Systems (One Book): Ask a Question	Enterprise Applications	Ask a Question
Orientation Systems (One Book): Report an Issue	Enterprise Applications
Parking Systems: Ask a Question	Enterprise Applications	Ask a Question
Parking Systems: Report an Issue	Enterprise Applications	Report an Issue
Parking Systems: Request Access	Enterprise Applications	University and Building Management	Parking Systems
Parking Systems: Request Change to Application	Enterprise Applications	University and Building Management	Parking Systems
Procurement Systems: Ask a Question	Enterprise Applications	Ask a Question
Procurement Systems: Report an Issue	Enterprise Applications	Report an Issue
Research Administration Systems: Ask a Question	Enterprise Applications	Data, Reporting, and Analytics	Research Administration Systems (Cayuse)
Research Administration Systems: Report an Issue	Enterprise Applications	Data, Reporting, and Analytics	Research Administration Systems (Cayuse)
Secure File Transfer: Ask a Question	Enterprise Applications	Ask a Question
Secure File Transfer: Change department site configuration	Enterprise Applications	Secure File Transfer (Serv-U)	Request to Change Department's Site Configuration
Secure File Transfer: Change department site quota	Enterprise Applications	Secure File Transfer (Serv-U)	Request to Change Department's Site Quota
Secure File Transfer: Report an Issue	Enterprise Applications	Report an Issue
Secure File Transfer: Request new department site	Enterprise Applications	Secure File Transfer (Serv-U)	Request a New Department Site
Secure File Transfer: Request/remove access to existing site	Enterprise Applications	Secure File Transfer (Serv-U)	Request or Remove Access to a Department Site
Student Administration Systems: Ask a Question	Enterprise Applications	Ask a Question
Student Administration Systems: Report an Issue	Enterprise Applications	Report an Issue
Student Administration Systems: Reporting	Enterprise Applications	Student Information Systems	Assistance with SA Reporting
Student Administration Systems: Request Access	Enterprise Applications	Student Information Systems	Request Access to Student Administration Systems (SA)
Student Administration Systems: Request Application Security	Enterprise Applications	Student Information Systems	Request Application Security for SA
Student Administration Systems: Request Change to Application	Enterprise Applications	Student Information Systems	Request Change to Application for SA
Tableau: Ask a Question	Enterprise Applications	Ask a Question
Tableau: Report an Issue	Enterprise Applications	Report an Issue
Tableau: Request Access	Enterprise Applications	Data, Reporting, and Analytics	Tableau
Telecommunications (PCR360): Request Access	Communications and Collaboration	Conferencing and Telephons
UREC Systems: Ask a Question	Enterprise Applications	Ask a Question
UREC Systems: Report an Issue	Enterprise Applications	Report an Issue
UREC Systems: Request a Change to Application	Enterprise Applications	University and Building Management	UREC Register

Communication and Collaboration →

OLD SERVICE: Offering	New Category	New Service	New Service Offering
Bulk Email: Ask a Question	Communications and Collaboration	Email and Collaboration Services	JMU Bulk Email Services
Bulk Email: Report an Issue	Communications and Collaboration	Email and Collaboration Services	JMU Bulk Email Services
Campus Directory: Ask a Question	Communications and Collaboration	Web Services	JMU Campus Directory
Campus Directory: Report an Issue	Communications and Collaboration	Web Services	JMU Campus Directory
Cascade: Ask a Question	Communications and Collaboration	Web Services	JMU Cascade
Cascade: Report an Issue	Communications and Collaboration	Web Services	JMU Cascade
Cascade: Request Change to Application	Communications and Collaboration	Web Services	JMU Cascade
Cascade: Request or Remove Publishing Access or Sites	Communications and Collaboration	Web Services	JMU Cascade
Digital Signage: Ask a Question	Communications and Collaboration	Media, A/V, and Digital Signage	Digital Signage (Korbyt)
Digital Signage: Report an Issue	Communications and Collaboration	Media, A/V, and Digital Signage	Digital Signage (Korbyt)
Digital Signage: Request Digital Signage	Communications and Collaboration	Media, A/V, and Digital Signage	Digital Signage (Korbyt)
Email (Faculty/Staff): Ask a Question	Communications and Collaboration	Email and Collaboration Services	JMU Faculty, Staff, and Student Email
Email (Faculty/Staff): Change Access to a Shared Mailbox, Calendar, or Resource	Communications and Collaboration	Email and Collaboration Services	JMU Faculty, Staff, and Student Email
Email (Faculty/Staff): Change who can manage a Shared Mailbox, Shared Calendar, Resource Calendar or Distribution Group	Communications and Collaboration	Email and Collaboration Services	JMU Faculty, Staff, and Student Email
Email (Faculty/Staff): Remove a Shared Mailbox, Calendar, Resource Calendar or Distribution	Communications and Collaboration	Email and Collaboration Services	JMU Faculty, Staff, and Student Email
Email (Faculty/Staff): Report an Issue	Communications and Collaboration	Email and Collaboration Services	JMU Faculty, Staff, and Student Email
Email (Faculty/Staff): Request for Audit of Access to a Mailbox/Calendar/Distribution Group	Communications and Collaboration	Email and Collaboration Services	JMU Faculty, Staff, and Student Email
Email (Faculty/Staff): Request a Fac/Staff Email Account for Student Employee	Communications and Collaboration	Email and Collaboration Services	JMU Faculty, Staff, and Student Email
Email (Faculty/Staff): Request a Shared Mailbox, Calendar, Resource Calendar or Distribution	Communications and Collaboration	Email and Collaboration Services	JMU Faculty, Staff, and Student Email
Email (Faculty/Staff): Request for Email Quarantine Release	Communications and Collaboration	Email and Collaboration Services	JMU Faculty, Staff, and Student Email
Email (Faculty/Staff): Restore Email	Communications and Collaboration	Email and Collaboration Services	JMU Faculty, Staff, and Student Email
Email (Students): Ask a Question	Communications and Collaboration	Email and Collaboration Services	JMU Faculty, Staff, and Student Email
Email (Students): Report an Issue	Communications and Collaboration	Email and Collaboration Services	JMU Faculty, Staff, and Student Email
File Storage (N: drive): Ask a Question	Infrastructure	File Storage
File Storage (N: drive): Report an Issue	Infrastructure	File Storage
File Storage (N: drive): Request File Restoration (N: drive)	Infrastructure	Data Center Services	Backup and Restore
File Storage (N: drive): Request New Shared Folder	Infrastructure	File Storage	Request New Shared Folder
File Storage (N: drive): Request Quota Change (N: drive)	Infrastructure	File Storage	Request Quota Increase
File Storage (N: drive): Request a Usage Report	Infrastructure	File Storage	Request a Usage Report
File Storage (N: drive): Request for Audit of File Share Access	Infrastructure	File Storage	Audit of File Share Access
File Storage (N: drive): Request or Remove (N: drive) Access	Infrastructure	File Storage	Request or Remove Access
LISTSERV: Add/Remove users from a LISTSERV	Communications and Collaboration	Email and Collaboration Services	JMU LISTSERV Services
LISTSERV: Ask a Question	Communications and Collaboration	Email and Collaboration Services	JMU LISTSERV Services
LISTSERV: Report an Issue	Communications and Collaboration	Email and Collaboration Services	JMU LISTSERV Services
LISTSERV: Request or Remove a LISTSERV	Communications and Collaboration	Email and Collaboration Services	JMU LISTSERV Services
Microsoft 365: Ask a Question	Communications and Collaboration	Email and Collaboration Services	Microsoft 365 Applications
Microsoft 365: Report an Issue	Communications and Collaboration	Email and Collaboration Services	Microsoft 365 Applications
OneDrive: Ask a Question	Communications and Collaboration	Email and Collaboration Services	Microsoft 365 Applications
OneDrive: Report an Issue	Communications and Collaboration	Email and Collaboration Services	Microsoft 365 Applications
OneDrive: Restore File or Folder	Communications and Collaboration	Email and Collaboration Services	Request a Backup or Restoration of Files or Folders
Online Meetings, Training, Events (WebEx): Ask a Question	Communications and Collaboration	Email and Collaboration Services	Zoom Meetings
Online Meetings, Training, Events (WebEx): Report an Issue	Communications and Collaboration	Email and Collaboration Services	Zoom Meetings
SharePoint: Ask a Question	Communications and Collaboration	Email and Collaboration Services	Microsoft 365 Applications
SharePoint: Report an Issue	Communications and Collaboration	Email and Collaboration Services	Microsoft 365 Applications
SharePoint: Restore File or Folder	Communications and Collaboration	Email and Collaboration Services	Request a Backup or Restoration of Files or Folders
Teams: Ask a Question	Communications and Collaboration	Email and Collaboration Services	Microsoft 365 Applications
Teams: Change Ownership of an Existing Team	Communications and Collaboration	Email and Collaboration Services	Microsoft 365 Applications
Teams: Create Team on Blocked Word List	Communications and Collaboration	Email and Collaboration Services	Microsoft 365 Applications
Teams: Report an Issue	Communications and Collaboration	Email and Collaboration Services	Microsoft 365 Applications
Teams: Restore File or Folder	Communications and Collaboration	Email and Collaboration Services	Request a Backup or Restoration of Files or Folders
Texting: Request to send SMS (Text)

Infrastructure →

OLD SERVICE: Offering	New Category	New Service	New Service Offering
CSM Infrastructure: Build/Install	Infrastructure	Data Center Services	CSM Infrastructure Services
CSM Infrastructure: Request Access	Infrastructure	Data Center Services	CSM Infrastructure Services
CSM Infrastructure: Request Storage	Infrastructure	Data Center Services	CSM Infrastructure Services
HPC Cluster: Request Access	Infrastructure	Data Center Services	HPC Cluster
HPC Cluster: Request Storage	Infrastructure	Data Center Services	HPC Cluster
HPC Cluster: Software Request	Infrastructure	Data Center Services	HPC Cluster
Network: DNS Add	Infrastructure	Network, Internet, and Connectivity Management	DNS Services
Network: DNS Change	Infrastructure	Network, Internet, and Connectivity Management	DNS Services
Network: DNS Removal	Infrastructure	Network, Internet, and Connectivity Management	DNS Services

Internet and Network →

OLD SERVICE: Offering	New Category	New Service	New Service Offering
DHCP Reservation: Ask a Question	Infrastructure	Network, Internet, and Connectivity Management	DHCP and Reserved IP Addresses
DHCP Reservation: Bulk Import	Infrastructure	Network, Internet, and Connectivity Management	DHCP and Reserved IP Addresses
DHCP Reservation: Remove Request	Infrastructure	Network, Internet, and Connectivity Management	DHCP and Reserved IP Addresses
DHCP Reservation: Report an Issue	Infrastructure	Network, Internet, and Connectivity Management	DHCP and Reserved IP Addresses
DHCP Reservation: Update Reservation	Infrastructure	Network, Internet, and Connectivity Management	DHCP and Reserved IP Addresses
Eduroam: Ask a Question	Infrastructure	Network, Internet, and Connectivity Management	Wireless Networking
Eduroam: Report an Issue	Infrastructure	Network, Internet, and Connectivity Management	Wireless Networking
Event Support: Ask a Question	Infrastructure	Network, Internet, and Connectivity Management	Custom Network Solutions
Event Support: Report an Issue	Infrastructure	Network, Internet, and Connectivity Management	Custom Network Solutions
Event Support: Request Event Support	Infrastructure	Network, Internet, and Connectivity Management	Custom Network Solutions
Network Access: Ask a Question	Infrastructure	Network, Internet, and Connectivity Management	Change Network access to the Internet
Network Access: Change Access to a Computer or Service	Infrastructure	Network, Internet, and Connectivity Management	Change Network access to the Internet
Network Access: Change Access to my Computer or Service	Infrastructure	Network, Internet, and Connectivity Management	Change Network access to the Internet
Network Access: Change Server Exposure to the Internet	Infrastructure	Network, Internet, and Connectivity Management	Change Network access to the Internet
Network Access: Change Server Exposure to the VPN	Infrastructure	Network, Internet, and Connectivity Management	Change Network access to the Internet
Network Access: Report an Issue	Infrastructure	Network, Internet, and Connectivity Management	Change Network access to the Internet
VPN Access: Ask a Question	Information Security	Secure Computing	Request Remote Access (VPN/VDI)
VPN Access: Report an Issue	Information Security	Secure Computing	Request Remote Access (VPN/VDI)
WiFi Access: Ask a Question	Infrastructure	Network, Internet, and Connectivity Management	Wireless Networking
WiFi Access: Report an Issue	Infrastructure	Network, Internet, and Connectivity Management	Wireless Networking
WiFi Access: Request Guest Access	Infrastructure	Network, Internet, and Connectivity Management	Wireless Networking
WiFi Access: Request Guest Account Extension	Infrastructure	Network, Internet, and Connectivity Management	Wireless Networking
WiFi Access: Request Wireless AP	Infrastructure	Network, Internet, and Connectivity Management	Wireless Networking
Wired: Ask a Question	Infrastructure	Network, Internet, and Connectivity Management	Wired Network
Wired: Report an Issue	Infrastructure	Network, Internet, and Connectivity Management	Wired Network

IT Professional Services →

OLD SERVICE: Offering	New Category	New Service	New Service Offering
Enterprise Systems: Report a Production issue	Enterprise Applications	Report an Issue
Enterprise Systems: Technical Research Request	Enterprise Applications	Report an Issue
Restricted Services: Request HR Access to User Data	IT Professional Services	Restricted Services	HR Access to User Data Request
Technology Solution Requests: General Technology Solution Request	IT Professional Services	Technology Solution Request	Technology Solution Request
Technology Solution Requests: Technology Procurement Request	Information Security

Security →

OLD SERVICE: Offering	New Category	New Service	New Service Offering
Crowdstrike: Ask a Question	Information Security	Secure Computing
Crowdstrike: Report an Issue	Information Security	Secure Computing
Crowdstrike: Request this Service	Information Security	Secure Computing	Request Access to Crowdstrike
Identity Finder: Ask a Question	Information Security	Secure Computing
Identity Finder: Report an Issue	Information Security	Secure Computing
Identity Finder: Request this Service	Information Security	Secure Computing	Identity Finder (Spirion)
PKI Certificates: Request Web Site Certificate	Information Security	Secure Computing	Certificate Request
Security Consulting: Security Assessment Request	Information Security	Secure Computing	Request Security Assessment
Security Incident Response and Investigation: Abuse/Inappropriate use	Information Security
Security Incident Response and Investigation: Ask a Question	Information Security	Security Incident Response and Investigation
Security Incident Response and Investigation: Malware/Virus	Information Security	Security Incident Response and Investigation	Report a Possible Malware or Virus
Security Incident Response and Investigation: Report an Issue	Information Security	Security Incident Response and Investigation
Security Incident Response and Investigation: Social Engineering	Information Security
Security Incident Response and Investigation: Unauthorized Access	Information Security	Security Incident Response and Investigation	Report Unauthorized Access
Security Incident Response and Investigation: Vulnerability Report	Information Security	Security Incident Response and Investigation	Report an Issue or Vulnerability with a JMU System
Security Policy and Compliance: Ask a Question	Information Security
Security Policy and Compliance: Audit Requests	Information Security
Security Policy and Compliance: Internal Security Reviews	Information Security
Security Policy and Compliance: Legal/Administrative Action	Information Security

Software, Computers, and Devices →

OLD SERVICE: Offering	New Category	New Service	New Service Offering
Encryption: Ask a Question
Encryption: Report an Issue
Hardware: Ask a Question	Computing and Printing	JMU Hardware Services	Hardware Issues and Repair Support
Hardware: Repair Assistance for Personally-Owned device	Computing and Printing	JMU Hardware Services	Hardware Issues and Repair Support
Hardware: Repair for JMU-Owned hardware	Computing and Printing	JMU Hardware Services	Hardware Issues and Repair Support
Hardware: Report an Issue	Computing and Printing	JMU Hardware Services	Hardware Issues and Repair Support
Hardware: Request a Computer Installation	Computing and Printing	Software and Application Services	New User Setup and Computer Imaging Requests
Hardware: Request a Printer, Copier, Scanner installation	Computing and Printing	Printing and Related Services	Network and Departmental Printer Setup
Hardware: Request an Asset Tag (ESN#)	Computing and Printing	JMU Hardware Services	ESN Asset Tag Request for New Device
Printing: Ask a Question	Computing and Printing	Printing and Related Services	JMU Network Printing
Printing: Repair a JMU-Owned Printer	Computing and Printing	JMU Hardware Services	Hardware Issues and Repair Support
Printing: Report an Issue	Computing and Printing	Printing and Related Services	JMU Network Printing
Software: Ask a Question	Computing and Printing	Software and Application Services	General Software Assistance
Software: Report an Issue	Computing and Printing	Software and Application Services	New User Setup and Computer Imaging Requests
Software: Request Installation	Computing and Printing	Software and Application Services	New User Setup and Computer Imaging Requests
Software: Request a Re-Image	Computing and Printing	Software and Application Services	General Software Assistance
VDI: Ask a Question	Information Security	Secure Computing	Request Remote Access (VPN/VDI)
VDI: Report an Issue	Information Security	Secure Computing	Request Remote Access (VPN/VDI)

Teaching and Learning →

OLD SERVICE: Offering	New Category	New Service	New Service Offering
Artstor/JSTOR: Ask a Question	Teaching and Learning	Libraries Online Collections and Resources
Artstor/JSTOR: Report an Issue	Teaching and Learning	Libraries Online Collections and Resources
Biology: Ask a Question	Computing and Printing	Libraries Technology Support	Canvas Support
Canvas: Ask a Question	Teaching and Learning	Learning Management	Canvas Support
Canvas: Canvas Studio Assistance	Teaching and Learning	Learning Management	Canvas Studio
Canvas: Report an Issue	Teaching and Learning	Learning Management	Canvas Support
Canvas: Webex Assistance	Teaching and Learning	Learning Management	Canvas Support
Canvas: Zoom Assistance	Teaching and Learning	Learning Management	Canvas Support
Chemistry: Ask a Question	Computing and Printing	Libraries Technology Support
Classroom Response Systems: Ask a Question
Classroom Response Systems: Report an Issue
Classroom Technology Support: AppleTV	Teaching and Learning	Academic Technology Support	Classroom Technology Support
Classroom Technology Support: Audio	Teaching and Learning	Academic Technology Support	Classroom Technology Support
Classroom Technology Support: Blu-ray	Teaching and Learning	Academic Technology Support	Classroom Technology Support
Classroom Technology Support: CRASS	Teaching and Learning	Academic Technology Support	Classroom Technology Support
Classroom Technology Support: Control System	Teaching and Learning	Academic Technology Support	Classroom Technology Support
Classroom Technology Support: Document Camera	Teaching and Learning	Academic Technology Support	Classroom Technology Support
Classroom Technology Support: Flat Panel Display	Teaching and Learning	Academic Technology Support	Classroom Technology Support
Classroom Technology Support: Microphone	Teaching and Learning	Academic Technology Support	Classroom Technology Support
Classroom Technology Support: Monitor	Teaching and Learning	Academic Technology Support	Classroom Technology Support
Classroom Technology Support: Other	Teaching and Learning	Academic Technology Support	Classroom Technology Support
Classroom Technology Support: Podium Computer	Teaching and Learning	Academic Technology Support	Classroom Technology Support
Classroom Technology Support: PowerPoint remote	Teaching and Learning	Academic Technology Support	Classroom Technology Support
Classroom Technology Support: Projection screen	Teaching and Learning	Academic Technology Support	Classroom Technology Support
Classroom Technology Support: Projector	Teaching and Learning	Academic Technology Support	Classroom Technology Support
Classroom Technology Support: Request Classroom Technology	Teaching and Learning	Academic Technology Support	Classroom Technology Support
Classroom Technology Support: Software issue	Teaching and Learning	Academic Technology Support	Classroom Technology Support
Classroom Technology Support: Wireless projection/presentation	Teaching and Learning	Academic Technology Support	Classroom Technology Support
College of Ed Tech Services: COE Technology Purchase Request
College of Ed Tech Services: Report a COE Desktop or Laptop Issue
College of Ed Tech Services: Report a COE Network Issue
College of Ed Tech Services: Report a COE Printing Issue
College of Ed Tech Services: Report a COE Software Issue
College of Ed Tech Services: Request Access to COE SharePoint Site
College of Ed Tech Services: Request COE General Technical Help
Computing Labs: Ask a Question	Teaching and Learning	Academic Technology Support	JMU Computing Labs
Computing Labs: Cancel a Reservation	Teaching and Learning	Academic Technology Support	JMU Computing Labs
Computing Labs: Facility Change Request	Teaching and Learning
Computing Labs: Report an Issue	Teaching and Learning	Academic Technology Support	JMU Computing Labs
Computing Labs: Request a Reservation	Teaching and Learning	Academic Technology Support	JMU Computing Labs
Computing Labs: Software Change Request	Teaching and Learning
Course Evaluation System: Report an issue	Teaching and Learning	Assessment Systems and Learning Analytics	Course Eval Systems
Educ.jmu.edu: Ask a Question
Educ.jmu.edu: Report an Issue
Educ.jmu.edu: Request or Remove this Service
Geology & Environmental Science: Ask a Question	Computing and Printing	Academic Technology Support	Libraries Technology Support
Illumira: Ask a Question	Teaching and Learning	Academic Technology Support	illumira Video Hosting
Illumira: Report an Issue	Teaching and Learning	Academic Technology Support	illumira Video Hosting
JMU Scholarly Commons & SelectedWorks: Ask a Question	Teaching and Learning	Libraries Online Collections and Resources
JMU Scholarly Commons & SelectedWorks: Report an Issue	Teaching and Learning	Libraries Online Collections and Resources
Journals: Ask a Question	Teaching and Learning	Libraries Online Collections and Resources
Journals: Report an Issue	Teaching and Learning	Libraries Online Collections and Resources
Knowmia: Ask a Question	Teaching and Learning	Libraries Online Collections and Resources
Knowmia: Recover Media	Teaching and Learning	Libraries Online Collections and Resources
Knowmia: Report an Issue	Teaching and Learning	Libraries Online Collections and Resources
Libraries General Technical Question: Ask a Question
Libraries Internal Network Drives: Ask a Question
Libraries Internal Network Drives: File Restoration
Libraries Internal Network Drives: Report an Issue
Libraries Internal Network Drives: Request/Remove Access
Libraries Technology Purchase Request: Purchase Request	Computing and Printing	Software and Application Services	Recommend New Academic Software
Library Web: Ask a Question	Communications and Collaboration	Web Services	Libraries Web
Library Web: Permissions	Communications and Collaboration	Web Services	Libraries Web
Library Web: Report an Issue	Communications and Collaboration	Web Services	Libraries Web
Library Web: Request Design/Content Change	Communications and Collaboration	Web Services	Libraries Web
Math & Statistics: Ask a Question	Computing and Printing
MDID: Ask a Question	Teaching and Learning	Libraries Online Collections and Resources
MDID: Report an Issue	Teaching and Learning	Libraries Online Collections and Resources
Physics: Ask a Question	Computing and Printing	Libraries Technology Support
Research Databases: Ask a Question	Teaching and Learning	Libraries Online Collections and Resources
Research Databases: Off Campus Access Issue	Teaching and Learning	Libraries Online Collections and Resources
Research Databases: Report an Issue	Teaching and Learning	Libraries Online Collections and Resources
Respondus Lockdown Browser: Ask a Question	Teaching and Learning	Learning Management	Respondus Monitor and Lockdown Browser
Respondus Lockdown Browser: Report an Issue	Teaching and Learning	Learning Management	Respondus Monitor and Lockdown Browser
Surveys (QuestionPro): Ask a Question	Teaching and Learning	Polling and Surveys
Technology Training: Ask a Question	IT Professional Services	Training and Outreach	IT Training
Technology Training: Request Training
Technology Training: Request an Assessment
VALT Camera System: CHBS Request/Remove Access	Teaching and Learning	Academic Technology Support	VALT Camera Systems

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IT Help Desk and Support

Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.

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