Overview
University departments must submit a Technology Solution Request (TSR) prior to evaluating or procuring a technology. Additionally, a TSR must be submitted prior to the development or implementation of any new technology.
Who can use this Service?
JMU faculty and staff
How can I get this Service?
The TSR allows the requestor to provide the necessary information needed for IT to perform the appropriate security and business impact review of the technology being considered for use. The TSR should also be submitted to add new functionality to existing technology. It is not required for the renewal of a technology contract unless IT did not perform a security review prior to the initial purchase and/or use.
Where can I get Help/Support?
Additional Information on requesting new software can be found within the JMU IT Standard for Acquisition and Assessment of Technology
Quick-start FAQ's
For the purpose of this Standard, a TSR must be submitted by the requestor that includes detailed information such as:
- System Name, Type, and Description
- Estimated Cost
- Procurement Contact Name, if Applicable
- Vendor Name and Contact Information
- Data Elements Stored or Processed in the System
- System Interfaces/Integrations
- Users of the System and Plan for Accessing the System
- Process for Creating and Managing User Accounts
- Names of System Owner and System Administrator
Once the TSR is received, IT Policy and Compliance will work to facilitate the risk assessment process within IT. IT Policy and Compliance will work with the appropriate data manager(s), as needed, to evaluate the data management and other compliance requirements that may be associated with the system and apply a System Classification (0-4).