Overview
JMU-owned computers are set up using an image, meaning the operating system and all of the necessary software are installed as a package. Re-imaging is the act of clearing off all of the user data on a machine and reapplying the image. This process is sometimes recommended when IT staff have tried various methods to fix a computer issue, but the issue continues to be unresolved. Re-imaging also occurs when employees leave; their computer is given back to IT to be re-imaged (reset) for the next employee.
How can I get this Service?
You can submit a ticket for a re-image or first-time installation with the button to the right of this screen.