Academic Technology and Support

Overview

The Libraries’ expert technologists and instructional designers can help JMU instructors and faculty enhance student learning by effectively using educational technologies (ed tech), including academic softwareclassroom technologymultimedia equipmentonline teaching, and much more.

Classroom Technology Support

We enhance the teaching and learning experience for faculty and students in in-person and hybrid environments via management of appropriate educational technologies. We design, install, support, and maintain reliable technology-rich teaching environments on campus. We coordinate with JMU Facilities Management and others to plan for audio/visual technologies for new or renovated JMU academic buildings.

Computing Labs

General use computing labs are available to the general JMU population at various locations on campus and may be reserved by faculty and staff. A JMU JACard is required for entry into the general use labs.

Educational Technology Support

JMU Libraries’ Educational Technology Services provide educational technology and instructional design services.

illumira

Digital media hosting service for JMU faculty and staff to upload and share instructional video and audio.

VALT Camera Systems

Video, Audio Learning Tool (VALT), was designed as an observation and evaluation tool for clinical training in higher education.

Where can I get Help/Support?

Need quick help with technology or equipment in your classroom? Contact 540-568-6799 (press “1”) or LIDdesk@jmu.edu.

 
Classroom Technology Support Educational Technology Consultation Request illumira Help Instructional Design Consultation Computing Labs Help LID Desk Help VALT Camera Help

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Provides information on who to contact for issues with Computer Lab printers.

Service Offerings (7)

Classroom Technology Support
Provides reliable, standardized instructional technology to support effective teaching and learning across campus. Support is available for setup and troubleshooting.
Educational Technology Support
JMU Libraries’ Educational Technology Services provide educational technology and instructional design services.
illumira Video Hosting
A secure platform for hosting and streaming instructional videos and audio with flexible access controls. Supports embedding content into Canvas and multi‑device playback.
Instructional Design Support
JMU Libraries Instructional Design Services, supporting faculty & staff through in-person, online, and hybrid workshops and support.
JMU Computing Labs
Request assistance or information about on-campus computer labs or printing and virtual computer labs.
Learning Innovations and Design Desk
A one‑stop support center for educational technology, Canvas, instructional design, classroom tools, and media services. Available online and in Rose Library.
VALT Camera Systems
The Video and Audio Learning Tool (VALT) system is specific to the areas within the College of Health and Behavioral Studies and the College of Education.