Overview
Hardware service at James Madison University ensures faculty and staff have access to reliable computing devices and support for their academic and administrative work. This service encompasses the deployment, management, and life cycle support of laptops, desktops, and peripherals. This service relies on close collaboration between centrally managed IT support and department-specific IT staff to align on common standards and best practices while allowing flexibility for departmental needs.
JMU is an authorized service provider for Dell and Apple computers. Information Technology facilitates hardware repair service for JMU-owned Dell and Apple equipment if the unit is tagged with an Equipment Service Number (ESN).
Who can use this Service?
JMU-owned - Requests for repairs should be submitted through the IT Help Desk by phone at (540) 568-3555.
Personally-owned - The Madison CyberZone Service Center at the JMU Bookstore offers repair services for Apple and Dell computers.
How can I get this Service?
Departmental Purchases:
Personal Purchases:
- Faculty and staff - may purchase a computer through the JMU Bookstore Computer Purchase Program. Interest free loans are available for qualifying faculty and staff members. For more information, contact the Madison CyberZone at the JMU Bookstore at (540) 568-3989.
Where can I get Help/Support?
- Request a Device ESN: Submit a request for new or replacement devices using the request form for your needs
- Software and Security Tools: Access institutional software through JMU Self Service (MacOS) or Software Center (Windows)
- Recycle or Surplus of a Device: Submit a EICR request through Procurement when a device's lifecycle has reached its end.
You are always welcome to reach out to the Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu for additional information, or Submit an IT Request for assistance.
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