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Related Articles (6)
Cannot Connect to Direct Access
This article is designed to provide a troubleshooting process to correct a common cause of Direct Access failing to connect while remote from campus. Direct Access allows for an "on campus" experience and provides access on device to certain secured internal systems.
Common Remote Access Questions for JMU
This article was created to provide answers to some of the most common Remote Access questions.
How to Request File Storage Access From Off-Campus
Learn how to access the N: Drive from off campus on a JMU owned device that has not been set up by Desktop Services.
IBM Cognos Remote Access
This article was created to provide some context on why IBM Cognos may be inaccessible while remote.
Request Remote access to Core PeopleSoft applications (HR, FIN, SA) or other systems
Learn what applications require remote access and how to submit a request for remote access.
Why was my Remote Access Removed
As a follow-up to the recent requirement for individuals to submit requests for continued remote access, individuals who did not complete their requests by the October 7th 2025 deadline - or stated they no longer required their access - will have their access removed on Monday, October 14th 2025.