Overview
Multi-factor authentication (MFA) is an information security best practice that adds an extra measure of protection beyond your username and password. The technology uses something you physically possess (phone, tablet, or Yubikey) to verify your identity at login. This step prevents bad actors from accessing your account even when they may have guessed or stolen your password. JMU has implemented Okta as our MFA provider.
Who can use this Service?
JMU faculty, staff, students, applicants, and affiliates
How can I get this Service?
Everyone who uses JMU systems must activate their eID account in Okta. Applicants are not required to enroll an MFA security method (like a phone with Okta Verify or a Yubikey) until they become students. For information about the enrollment process, see Activating your JMU eID, and Enrolling in Okta for the First Time
Where can I get Help/Support?
Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu
Quick-start FAQ's
Features:
- Multi-factor Authentication (MFA) Services: Find answers to your questions regarding multifactor authentication (MFA) at JMU.
- Request a MFA YubiKey for Okta: A YubiKey is a physical token that allows for authentication without a smart phone.