Overview
The ability to provide central management of JMU-owned computers and other devices. Central management of endpoints reduces risks to you and the university from unpatched and unsupported software, viruses, and other threats. Examples:
- Administering configuration settings
- Enforcing endpoint security standards
- Inventorying hardware and software
- Providing remote assistance for support issues
- Deploying patches to software and operating systems
Who can use this Service?
JMU faculty and staff on their JMU-owned computers
How can I get this Service?
All JMU Windows and Mac computers set up by Information Technology are automatically enrolled in endpoint management.
Where can I get Help/Support?
Information Technology Help Desk at (540) 568-3555, IT Service Portal or helpdesk@jmu.edu
Quick-start FAQ's
What software is available for installation on my managed computer?
On Windows computers, available software is presented through the Software Center application. On Mac computers, available software is presented through the Self Service application. Instructions for accessing these applications are below.
For Mac computers that are managed with JAMF Pro, open a new Finder window, click ‘Applications’, ‘JMU Self Service’ Note: there are different categories of applications available on the side of the JMU Self Service window.