Data Center Services

Overview

Data Center Services provide the core infrastructure platforms that support JMU’s enterprise systems, academic applications, and research environments. This service includes centralized identity services, server and storage platforms, networking components, and high‑performance computing resources hosted and managed by Information Technology. Data Center Services ensure systems are available, secure, scalable, and maintained in accordance with university standards. These services form the foundational layer that enables reliable operation of JMU’s technology ecosystem.

Who can use this Service?

JMU faculty, staff, and students, as well as prospective students to the University

How can I get this Service?

Access to certain systems may be requested and granted upon supervisor approval and training based off role(s) with the university. Other systems are automatically provided with access based on your role(s) with the university.

Where can I get Help/Support?

Information Technology Help Desk at (540) 568-3555, or helpdesk@jmu.edu

Quick-start FAQ's

Features: 

• Active Directory: Provides centralized identity and access management for JMU systems and resources.
• Azure Active Directory: Supports cloud‑based authentication and access for JMU applications and services.
• CSM Infrastructure Services: Provides infrastructure support for College of Science and Mathematics computing environments.
• Datacenter VLANs and Subnets: The JMU data centers are configured with VLANs and subnets to support performance and increase security.
• F5 Load Balancer: Provides traffic distribution and high availability for JMU‑hosted applications.
• HPC Cluster: Provides high‑performance computing resources for research and advanced analysis.
• Request a Backup or Restoration of Files or Folders: Request backup recovery or restoration of data stored in JMU systems.
• Server Change Requests: Request approved changes to servers hosted in the JMU data center.
• Server Vulnerability Management: Identifies and manages security vulnerabilities on JMU‑managed servers.
• Switchport Configuration Change Requests: Each switchport is configured to access the data center network in a specific way and requires a request to change them.