Popular Services
The Constituent Relationship Management (CRM) system manages relationships and interactions with constituents and potential constituents
Multi-factor authentication (MFA) is an information security best practice that adds an extra measure of protection beyond your user name and password. It adds a step to our login process by requiring everyone to prove their identity using something in their possession, such as a mobile device or token.
Your JMU eID (also called “username” in some applications/systems) is your electronic identification that provides access to password protected websites and services, such as mylogin.jmu.edu, MyMadison, Canvas, the JMU Official Wireless network, and more.
Offerings that relate to the management of academic course materials (e.g., videos, documents, spreadsheets) and that facilitate teaching and learning using online portals. Includes learning management systems and other learning platforms, as well as services that provide on-demand, usually modular skills-based learning to employees and/or students.
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Support for assessing learning outcomes and learning analytics.
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration.
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.
Alumni portals and offerings that support university and college advancement and development
Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.
Network File Storage is space allocated on JMU network servers for personal or departmental data files, such as documents, spreadsheets and more. Network file storage provides the ability to share data with other users and the ability to access your own data from multiple locations (on and off campus).
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance. Might also include payroll and benefits administration systems.
Serv-U is a service for the secure transfer of sensitive files to and from correspondents outside of the university.
Systems and technologies in support of clinical processes, including health record management, pharmaceutical data, medical appointment scheduling, and residency placements.