Popular Services

Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.

Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.

The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).

Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.

Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration.

Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.

Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.

MyMadison is the self-service one-stop shop for students, applicants, employees, instructors, advisors and graduates. Numerous features are available including pay advices, leave, student center, applicant center and class rolls. eID account management is also available here.

Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.

Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.

Project portfolio management and related project management services.

Provides the JMU community secure accounts for identity and access to University resources.

Submit requests specific to the Departments of Biology, Geology and Environmental Sciences, Mathematics and Statistics, and Library Technology Support.

Constituent Management System for Student Success, which includes Admissions, Advising, and Orientation.

Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.

Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, building security, safety and risk management, dining systems, point of sale, transportation, and parking systems.

Polling and survey offerings used to solicit feedback from a group of individuals for academic or business purposes. Includes application-based, online, and device-specific polling or survey systems.

Network File Storage is space allocated on JMU network servers for personal or departmental data files, such as documents, spreadsheets and more. Network file storage provides the ability to share data with other users and the ability to access your own data from multiple locations (on and off campus).

Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.

Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.

Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.

Broadcasting, live streaming, video recording and media production. This area includes audiovisual-related event support.

Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance. Might also include payroll and benefits administration systems.

Offerings that relate to the management of academic course materials (e.g., videos, documents, spreadsheets) and that facilitate teaching and learning using online portals. Includes learning management systems and other learning platforms, as well as services that provide on-demand, usually modular skills-based learning to employees and/or students.

Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.