Popular Services
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.
Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems.
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Project portfolio management and related project management services.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration.
This service covers requesting, modifying, or removing access to UBO systems and services.
Alumni portals and offerings that support university and college advancement and development
Broadcasting, live streaming, video recording and media production. This area includes audiovisual-related event support.
Support for assessing learning outcomes and learning analytics.
Provides guidance, review, and support to ensure JMU systems, data, and processes meet institutional, legal, and regulatory security requirements.
Multi-factor authentication (MFA) is an information security best practice that adds an extra measure of protection beyond your user name and password. It adds a step to our login process by requiring everyone to prove their identity using something in their possession, such as a mobile device or token.
Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.
Your JMU eID (also called “username” in some applications/systems) is your electronic identification that provides access to password protected websites and services, such as mylogin.jmu.edu, MyMadison, Canvas, the JMU Official Wireless network, and more.
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.
Network File Storage is space allocated on JMU network servers for personal or departmental data files, such as documents, spreadsheets and more. Network file storage provides the ability to share data with other users and the ability to access your own data from multiple locations (on and off campus).
Provides the JMU community secure accounts for identity and access to University resources.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
The Constituent Relationship Management (CRM) system manages relationships and interactions with constituents and potential constituents
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance. Might also include payroll and benefits administration systems.
Systems and technologies in support of clinical processes, including health record management, pharmaceutical data, medical appointment scheduling, and residency placements.