Overview
At JMU, your account name (sometimes called a “username”) in JMU systems is called your eID, which stands for electronic identification. Your eID, along with your password and Okta Verify, provides you access to online systems and services like mylogin.jmu.edu, MyMadison, Canvas, the JMU Official Wireless network, and more.
If your eID was issued after March 17, 2025, it consists of a combination of randomly generated numbers and letters (for example, a4g99b). Its format does not indicate any identifiable characteristic of you as the identity holder. Your eID is permanent (cannot be changed).
If your eID was issued prior to March 17, 2025, your eID is based on your name and typically represents the first six letters of your last name followed by your first and middle initials (or an X, if you have no middle initial). If another person at JMU shares this combination of letters, then your eID also includes at least one number. If you have an eID in this format, you can keep it and are not required to change to the newer, randomized format.
Who can use this Service?
JMU faculty, staff, students, applicants, and affiliates
How can I get this Service?
JMU eIDs are assigned multiple times daily.
- For Undergraduate Applicants, your eID is assigned after your application has been submitted and processed by JMU. Your eID remains the same when you become a student.
- For Graduate Applicants, you will see your eID notification when you become a student within the system (matriculation occurs after your acceptance to the program). Once the matriculation has occurred, you will receive an email from The Graduate School informing you of the eID activation that will occur and next steps. Afterward, you will also receive an email from JMU IT with instructions on how to set up your eID account. See the registrar's calendar for more information on enrollment (registration) dates and times. Matriculation does not occur immediately upon admittance, but closer to class enrollment dates for the term you will begin.
- For Faculty/Staff, your eID is created when your hiring paperwork has been processed by Payroll and the eID creation process has run. For some employee types, eIDs are created earlier in the hiring process.
- For Affiliates, your eID is not created automatically and must be requested by the Affiliate’s sponsoring department as needed.
Where can I get Help/Support?
Information Technology Help Desk at (540) 568-3555, IT Service Portal or helpdesk@jmu.edu
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