Overview
Multi-factor authentication (MFA) is an information security best practice that adds an extra measure of protection beyond your user name and password. The technology uses something you physically possess (phone, tablet, or Yubikey) to verify your identity at login. This step prevents bad actors from accessing your account even when they may have guessed or stolen your password. JMU has implemented Okta as our MFA provider.
Okta is new to JMU, and you can visit the project website for more information.
Who can use this Service?
JMU faculty, staff, students, applicants, and affiliates
How can I get this Service?
Everyone who uses JMU systems must activate their eID account in Okta. Applicants are not required to enroll an MFA security method (like a phone with Okta Verify or a Yubikey) until they become students. For information about the enrollment process, see eID (Electronic Identification) or search the IT Knowledge Base for answers via the IT Service Portal.
Where can I get Help/Support?
Information Technology Help Desk at (540) 568-3555, IT Service Portal or helpdesk@jmu.edu
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