This article is designed to provide a troubleshooting process to correct a common cause of Direct Access failing to connect while remote from campus. Direct Access allows for an "on campus" experience and provides access on device to certain secured internal systems.
This article was created to provide answers to some of the most common Remote Access questions.
This article provides instructions on how to manually install the Omnissa Horizon Client application on a computer.
This article is to provide instructions on how to install the GlobalProtect VPN client on both JMU Owned and non-JMU Owned devices.
This article is to provide instructions on how to request a Static IP in JMU's network.
This article was created to provide some context on why IBM Cognos may be inaccessible while remote.
This article is to outline major systems Direct Access will provide remote access to. If you are using a JMU-Owned Windows computer setup by Information Technology Desktop Services or from a department that uses an IT Desktop Service image, you can use the following systems when connected to the internet remotely.
As a follow-up to the recent requirement for individuals to submit requests for continued remote access, individuals who did not complete their requests by the October 7th 2025 deadline - or stated they no longer required their access - will have their access removed on Monday, October 14th 2025.