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- Knowledge Base
- Hardware
- Personally Owned Devices
Discover your hardware repair options for a personally-owned device.
- Knowledge Base
- Software
- SPSS
This article will go over the installation and activation of SPSS for Windows devices.
- Knowledge Base
- Network Connectivity
- Wi-Fi Connectivity
This article aims to walk any members of the JMU Community to connecting to the JMU Official Wireless network.
- Knowledge Base
- Network Connectivity
- Wi-Fi Connectivity
This article is to help clarify the process to request a Guest account creation for the JMU-Visitors network.
- Knowledge Base
- Network Connectivity
- Wi-Fi Connectivity
This article provides information on what the Eduroam network is.
- Knowledge Base
- Communication and Collaboration
- Microsoft 365
- Outlook
Learn how to solve Outlook freezing, not opening, or perpetually asking for a password by creating a new profile.
- Knowledge Base
- Communication and Collaboration
- Microsoft 365
- Outlook
This article describes how to install add-ons and notes on updates that may require a Technology Solution Request.
- Knowledge Base
- Communication and Collaboration
- Microsoft 365
- Teams
This article will go over how to download the Microsoft Teams application.
- Knowledge Base
- Communication and Collaboration
- Microsoft 365
- Teams
This article will go over what to do if you need to clear the local cache for Microsoft Teams to resolve deeper-rooted issues that simply closing and reopening the app does not fix.
- Knowledge Base
- Okta
- Yubikeys
Due to recent Microsoft Windows 11 updates, you may be prompted to set a 4-digit PIN on your Yubikey. Information on why and what that means can be found inside.
- Knowledge Base
- Software
- Software and Application Services
- Windows
Windows display settings on computer connected to docking station indicate more external monitors than are actually connected to docking station.
- Knowledge Base
- Software
- Software and Application Services
- Windows
Instructions on how to Approve Access Request.
- Knowledge Base
- Hardware
- JMU Hardware Services
Find information on what devices are compatible with Windows 11.
- Knowledge Base
- Software
- Software and Application Services
- Windows
Steps to solve issues with downloads being blocked by Windows SmartScreen.
- Knowledge Base
- Software
- Software and Application Services
- Windows
Updating Language Options on Windows Machine