How to Request Access to Serv-U

Serv-U is an application that enables secure document transfers between JMU and outside entities. Certain users within departments have access to their specific area's Serv-U account, and are granted access through an IT Service Request. To request access:

  1. Open a web browser and log into the IT Service Portal
  2. Select Request Help.
  3. Select:
    1. Administrative & Business
    2. Secure File Transfer
    3. Request/remove access to existing site.
  4. Provide the following:
    1. Site Name or URL:
    2. Add access for users:
    3. Remove access for users
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