Cannot Connect to Direct Access

To access JMU systems from off-campus on a JMU-owned Windows computer, please try the following:

Checking Direct Access Status:

  1. To determine Direct Access connectivity, click the networking symbol ( or ) in the bottom right corner of your screen
  2. In the menu that appears, select JMU Workplace Connection
  3. In the following menu, click JMU Workplace Connection to reveal a drop-down that either says Connected or Connecting
    1. If you see Connected..., you should be able to access JMU resources from off-campus without using a VPN.
    2. If you see Connecting..., please try the following steps to correct the issue

Remove GlobalProtect from Startup, and Reboot:

  1. Remove GlobalProtect from Startup. Click the windows icon in the lower left of your screen
  2. On your keyboard, begin typing Startup Apps, and when it appears select Startup Apps
  3. Scroll down to GlobalProtect, and toggle it off
  4. Restart your computer and check for changes in Direct Access connectivity (Repeat Checking Direct Access Status steps 1-3 above)
  5. If Direct Access still says Connecting, supply the IT Help Desk with the 6-digit ESN of your device (white/blue sticker on the side/bottom/or top of your device

 

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