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- Knowledge Base
- Okta
- Yubikeys
This article goes over the cause of errors when attempting to use a Yubikey to authenticate into Microsoft applications on Mac devices.
- Knowledge Base
- Network Connectivity
This article aims to provide troubleshooting tips in the case a JMU Owned computer is connected to Wifi, but not able to receive internet access/service.
- Knowledge Base
- Network Connectivity
- Wi-Fi Connectivity
This article provides information on what the Eduroam network is.
- Knowledge Base
- Network Connectivity
- Wi-Fi Connectivity
This article is to help clarify the process to request a Guest account creation for the JMU-Visitors network.
- Knowledge Base
- Network Connectivity
- Wi-Fi Connectivity
Due to Apple updates, you may need to manually forget the JMU network on your Mac, the following steps can help you.
- Knowledge Base
- Network Connectivity
- Wi-Fi Connectivity
This article aims to walk any members of the JMU Community to connecting to the JMU Official Wireless network.
- Knowledge Base
- Network Connectivity
- Ethernet Connectivity
This article was made to assist with finding your computers MAC address. In certain situations or requests, a MAC address may be required when including information for your machine.
- Knowledge Base
- Network Connectivity
- Ethernet Connectivity
This article aims to assist with allowing a Macbook computer to connect using an ethernet adapter to the JMU wired network. As most Macbooks do not have a built in ethernet port, there are sometimes issues with a Macbook properly detecting or using an ethernet adapter.
- Knowledge Base
- Hardware
- JMU Hardware Services
Find where to locate the warranty of your Mac computer.
- Knowledge Base
- Hardware
- JMU Hardware Services
This article describes the details on automatic updates on JMU-owned devices.
- Knowledge Base
- Hardware
- Printing and Related Services
How to resolve issue regarding the printing dialogue box not showing up in Microsoft Applications on a Mac.
- Knowledge Base
- Hardware
- Printing and Related Services
Learn how to configure color print settings on a Mac computer for Konica Minolta Bizhub.
- Knowledge Base
- Hardware
- Printing and Related Services
Occasionally when printing on Titanium, previewing and printing may seem off; the text may display as condensed or the page formatting may be incorrect. This can sometimes be caused (and ultimately rectified) by changing the display resolution.
- Knowledge Base
- Communication and Collaboration
- Microsoft 365
How to troubleshoot run time error 53 on a Mac computer.
- Knowledge Base
- Communication and Collaboration
- Microsoft 365
How to check for and run Office 365 updates on a Mac computer.