How to Install and Connect to GlobalProtect

Overview

This article is to provide instructions on how to install the GlobalProtect VPN client on both JMU Owned and non-JMU Owned devices.

Environment

This would normally apply to personally owned computers and devices. However, there may be situations where these steps are necessary due to errors in the JMU Managing software in a JMU Owned device. 

Troubleshooting/Resolution
Download and Installation

JMU-Owned Devices will have GlobalProtect automatically available through JMU's Software Center (on Dell devices) or JMU Self Service (on Apple Devices). If you need to manually install GlobalProtect on a device, please follow the instructions below. 

Installing GlobalProtect for Windows or macOS

  1. Navigate to https://gp.jmu.edu in a web browser and log in with your JMU eID and password, and complete the MFA verification request.
  2. Click GlobalProtect Agent 
  3. Click the appropriate download link for GlobalProtect VPN for Windows 32 bit, Windows 64 bit, or Mac. If you run Windows and are unsure whether to choose 32 or 64 bit, try 64 bit first. The installation file will be loaded to your computers download folder. 
  4. Run the installer, and follow the prompts.
    1. If prompted during installation to provide admin credentials to complete installation, enter the credentials of a user with administrative rights to the computer to proceed
  5. After the installer has finished, hit Close to complete the installation.
Connecting with Windows or macOS
  • Once installed, the GlobalProtect icon (a Globe) will appear in the menu bar at the top of your screen on macOS and the bottom on Windows
  • In the Portal address textbox type gp.jmu.edu then click Connect.
  • You will be moved to an Okta Login page. Sign in using your JMU eID and Password, and complete the MFA verification request.
  • A pop-up window will display that reads "Connecting...". Once you are connected, it will read Connected.
  • When finished, locate and click the GlobalProtect icon, click the three-lined icon from the right-hand side of the connection window, then click Disconnect.
Additional Information or Notes

Additional information and detailed instructions from Palo Alto can be found below:

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