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This article will explain how to reset your password.

This article explains the Yubikey setup process for users who do not have, or do not wish to use, a smart device for Okta authentication.

This article will go over what a Yubikey is and the situations in which you may want one.

This article will explain the installation process for the Okta Verify mobile app.

Learn how to update your eID password in Okta.

This article provides a breakdown of password requirements for Okta.

This article provides the steps to activate your JMU eID for the first time.

This article will go over how to proceed through first time activation for applicants, students, faculty, and staff.

Learn why you are having issues logging into the JMU IT Service Portal.

This article explains that mylogin.jmu.edu is an integrate hubsite for JMU systems and applications.

This article explains why you might be getting authentication prompts when trying to access Office 365 applications.

This article outlines the steps to add or remove an email account.

This article will go over why the Okta Verify system does not support SMS (Text message) authentication.

This article will go over why, in some situations, the Okta authentication process doesn't work when signing into Outlook on mobile devices.

This article will clear up some confusion around the Okta "remember me" button and some of the differences between Okta and the old Duo system.