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This article is for if you need to update your emergency notification settings.

This article will go over why the Okta Verify system does not support SMS (Text message) authentication.

Learn how to update your eID password in Okta.

This article will go over what to do in the event of a lost/stolen Yubikey.

This article provides a breakdown of password requirements for Okta.

This article explains why you might be getting authentication prompts when trying to access Office 365 applications.

This article is to explain where to check if your account has transferred from an applicant to a student account.

This article will explain how to reset your password.

Learn why you are having issues logging into the JMU IT Service Portal.

This article explains the Yubikey setup process for users who do not have, or do not wish to use, a smart device for Okta authentication.

This article will go over how to proceed through first time activation for applicants, students, faculty, and staff.

This is a summary of new information on JMU eIDs and activation for applicants.

This article outlines the steps to add or remove an email account.

This article will explain why you may be experiencing Zoom meetings closing prematurely after 40 minutes.

Due to recent Microsoft Windows 11 updates, you may be prompted to set a 4-digit PIN on your Yubikey. Information on why and what that means can be found inside.