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This article explains why you might be getting authentication prompts when trying to access Office 365 applications.

Due to recent Microsoft Windows 11 updates, you may be prompted to set a 4-digit PIN on your Yubikey. Information on why and what that means can be found inside.

This article will go over how to proceed through first time activation for applicants, students, faculty, and staff.

This is a summary of new information on JMU eIDs and activation for applicants.

This article explains the Yubikey setup process for users who do not have, or do not wish to use, a smart device for Okta authentication.

This article explains that mylogin.jmu.edu is an integrate hubsite for JMU systems and applications.

Learn how to update your eID password in Okta.

This article provides some details on how to maximize your experience using Okta for JMU applications.

Learn why you have not received an Okta activation link as an applicant.

This article will go over what to do in the event you receive the specific 2216 error when attempting to log into Zoom.

This article will explain why you may be experiencing Zoom meetings closing prematurely after 40 minutes.

Learn why you are having issues logging into the JMU IT Service Portal.

This article will go over what to do in the event of a lost/stolen Yubikey.

This article is for if you need to update your emergency notification settings.

This article will go over why the Okta Verify system does not support SMS (Text message) authentication.