Articles (9)

"Couldn’t verify your identity E0000001" when Loading Okta Verify on iPhone

This article is for users having issues enrolling Multifactor Authentication (MFA) using Okta Verify on an iPhone device, even after resetting MFA and users getting the E0000001 error on an iPhone device.

Enrolling or Adding Touch ID for MacBook as a security method in Okta

Learn how to set up a third Okta passkey on your MacBook.

How to Add or Remove an Okta Device

This article will go over the steps for adding/removing a new mobile device or a Yubikey in Okta.

How to Download/Install Okta Verify on a Smartphone or Tablet

This article will explain the installation process for the Okta Verify mobile app.

How to Turn Off Biometrics or Screen Lock in Okta Verify App

This article will describe how to turn off biometrics or screen lock setting in the Okta Verify mobile app.

I am not Receiving Okta Verify Push Notifications

This article will go over what to do in the event that your device is not receiving the Okta Verify push notifications.

Unable to sign in with Security Key or Biometric

This article will go over what to do in the event that your device's security key or biometrics authentication method will not work for the service you are attempting to sign in to.

What are the Okta Verify Requirements?

This article will go over what mobile devices are currently supported by the Okta Verify mobile app.

Why Does Okta Verify Sometimes Prompt Me to Press a Number

Learn why Okta sometimes presents a number when going through the verification process.