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This article is to explain where to check if your account has transferred from an applicant to a student account.

This is a summary of new information on JMU eIDs and activation for applicants.

This article outlines the steps to add or remove an email account.

This article will go over what a Yubikey is and the situations in which you may want one.

This article will go over the first time setup for the Okta Verify mobile app.

This article will go over why, in some situations, the Okta authentication process doesn't work when signing into Outlook on mobile devices.

This article provides some details on how to maximize your experience using Okta for JMU applications.

Learn what to do to set up Okta Verify when you get a new phone.

Learn what to do when you have lost or broken your phone and need access to Okta in order to sign into JMU applications.

This article provides details on how to resolve issues with your Okta Verify app in iOS

Learn why Okta sometimes presents a number when going through the verification process.

This article will go over what to do in the event that your device's security key or biometrics authentication method will not work for the service you are attempting to sign in to.

This article will go over what to do in the event that your device is not receiving the Okta Verify push notifications.

This article will describe how to turn off biometrics or screen lock setting in the Okta Verify mobile app.

This article will explain the installation process for the Okta Verify mobile app.