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- Knowledge Base
- Okta
- Okta Enrollment and Activation
This article will go over the first time setup for the Okta Verify mobile app.
- Knowledge Base
- Okta
- Yubikeys
This article will go over what a Yubikey is and the situations in which you may want one.
- Knowledge Base
- Students
- Applicants
This is a summary of new information on JMU eIDs and activation for applicants.
- Knowledge Base
- Accounts, JMU eID, and Passwords
This article explains that mylogin.jmu.edu is an integrate hubsite for JMU systems and applications.
- Knowledge Base
- Okta
This article provides some details on how to maximize your experience using Okta for JMU applications.
- Knowledge Base
- Okta
This article will go over why, in some situations, the Okta authentication process doesn't work when signing into Outlook on mobile devices.
- Knowledge Base
- Okta
- Okta Verify (MFA)
This article is for users having issues enrolling Multifactor Authentication (MFA) using Okta Verify on an iPhone device, even after resetting MFA and users getting the E0000001 error on an iPhone device.
- Knowledge Base
- Okta
This article will clear up some confusion around the Okta "remember me" button and some of the differences between Okta and the old Duo system.
- Knowledge Base
- Okta
- Okta Verify (MFA)
This article provides details on how to resolve issues with your Okta Verify app in iOS
- Knowledge Base
- Okta
- Okta Enrollment and Activation
This article will go over what to do in the event you receive an error message when clicking the Okta activation link provided to you.
- Knowledge Base
- Okta
- Okta Verify (MFA)
This article will describe how to turn off biometrics or screen lock setting in the Okta Verify mobile app.
- Knowledge Base
- Okta
This article will go over the process to accept Okta Verify push notifications on a wearable devices and the caveats therein.
- Knowledge Base
- Okta
- Okta Verify (MFA)
This article will go over what to do in the event that your device's security key or biometrics authentication method will not work for the service you are attempting to sign in to.
- Knowledge Base
- Okta
Learn what to do to set up Okta Verify when you get a new phone.
- Knowledge Base
- Okta
Learn what to do when you have lost or broken your phone and need access to Okta in order to sign into JMU applications.