Okta is James Madison University's Identity and Access Management tool as of Spring 2025. It replaced Duo for multi-factor authentication (MFA) and log-in.
Learn what to do when you have lost or broken your phone and need access to Okta in order to sign into JMU applications.
This article will go over the process to accept Okta Verify push notifications on a wearable devices and the caveats therein.
Learn what to do to set up Okta Verify when you get a new phone.
This article confirms that the "Please change your JMU password" email is legitimate and the reason it was sent out by JMU IT.
This article provides some details on how to maximize your experience using Okta for JMU applications.
This article will clear up some confusion around the Okta "remember me" button and some of the differences between Okta and the old Duo system.
This article will go over why, in some situations, the Okta authentication process doesn't work when signing into Outlook on mobile devices.
This article will go over why the Okta Verify system does not support SMS (Text message) authentication.