Overview
This problem normally occurs when your JMU email address (@jmu.edu/@dukes.jmu.edu) has become associated with a personal account, which causes the sign-in process to ask for your password rather than prompting JMU's Single Sign-On prompt.
Environment
LinkedIn
Troubleshooting/Resolution
In order to resolve this issue, you will first need to successfully sign into the personal account. If you do not know the password for the account, follow the on-screen steps for account/password recovery.
Once signed in:
- Click on the Me link at the top of the screen, and select Settings and Privacy
- Click Sign-in and Security on the left hand menu
- Click Email Addresses
If the only email address on your account shows as your JMU email address, you will need to click Add Email Address and provide a personal, non-school account to register. LinkedIn will walk you through adding and verifying the email address.
Once the personal email address has been registered, return to the same Email Addresses page with the steps above, and select Set as Primary Email on your personal account. It will ask you for your LinkedIn password.
Once your personal email address is listed as your primary, you will want to select Remove this Email on your JMU email address. Again, it will ask for your LinkedIn password to confirm this change.
Once your JMU email has been removed from the profile, you may need to wait up to 48 hours for LinkedIn's sign-in server to notice the change. You will know the problem has been fixed if you attempt to sign-in through the LinkedIn Learning sign-in link and it loads to the JMU Single Sign-on page (asking you to verify with Okta) after providing your email address.
If you have any questions about this process or need assistance, it's recommended to reach out to the JMU Libraries team.
Additional Information or Notes
For additional questions you can contact the IT Help Desk at 540-568-3555 or at helpdesk@jmu.edu.