Overview
This article will go over why the Okta Verify system does not support SMS (Text message) authentication.
Environment
SMS Messaging, Okta Verify
Troubleshooting/Resolution
JMU IT is committed to keeping our systems and your information safe. SMS (text messages) are not used as a multi-factor authentication method in JMU's Okta environment because they are far less secure than Okta Verify or hardware tokens (like Yubikey). The change (from former Duo and SMS practice) aligns with best practices in the IT security industry.
Additional Information or Notes
For additional questions you can contact the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.