I Forgot My eID Password or My Password has Expired

Overview

This article will explain how to reset your password.

Environment

mylogin.jmu.edu

Troubleshooting/Resolution

First clear your cache using the steps here

  1. In a web browser, go to mylogin.jmu.edu
  2. Sign in using your JMU eID 
  3. Under the Password field, select Forgot Password?
  4. You will be prompted to verify your identity with your preferred verification method.
  5. Once approved, you will be taken to a page to set your new password
  6. Click Reset Password

When you arrive at the password change screen, Please keep in mind that your new password requires the following:

  • 1 uppercase
  • 1 lowercase
  • 1 number
  • 1 special character
  • A 16 character minimum
  • Cannot be the last 24 password you have used
  • Cannot be similar to your previous password. 

Be sure to update your password on all mobile devices, password managers, or auto-fill profiles

Additional Information or Notes

Forgetting the WiFi network and logging back into JMU-Official-Wireless on any mobile devices, tablets, or personal computers will help you from getting locked out due to your password changing (Note: The network will automatically lock with multiple bad passwords. Failing to remove and re-add the network on mobile devices will cause them to attempt to connect with your old password repeatedly)

For additional questions you can reach out to JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.

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