How to Clear my Browser's Cache and History

Instructions on how to clear browser's cache and history in multiple browsers.

Web Browser 

There may be times where you will need to clear a web browser's cache and browsing history, as old data can cause errors when attempting to log into MyMadison and other sites. If you had an error occur, please follow the steps below and try again. Ensure that you are typing in your eID (not nine-digit ID number) and password correctly.
 
The information below is specific to the browsers that JMU recommends. For assistance clearing history and cache on mobile devices, see https://www.wikihow.com/Clear-Your-Browser%27s-Cache 
 
Google Chrome 

1. Open the Chrome browser
2. Select the Chrome menu (vertical dots)
3. Select Delete Browsing Data
4. Click the Show More 
5. Set the Time range to All time
6. Select the following options if they are not already checked:
   1. Browsing history
   2. Download history
   3. Cookies and other site data
   4. Cached images and files
   5. Autofill Form Data
   6. Site Settings
7. Click Clear data
8. Close and re-open Google Chrome

Microsoft Edge 

1. Open the Edge browser
2. Select Edge menu (horizontal dots), then Settings
3. Click Delete Browsing Data
4. Set the Time range to All Time
5. Select the following options if they are not already checked:
   1. Browsing history
   2. Download history
   3. Cookies and other site data
   4. Cached images and files
   5. Autofill Form Data
   6. Site Permissions
   7. All data from the previous version of Microsoft Edge (if available)
   8. Media Foundation data
6. Click Clear Now
7. Close and re-open Microsoft Edge

Mozilla Firefox 

1. Open the Firefox browser
2. Select Firefox menu (horizontal lines)
3. Click Settings
4. Click Privacy & Security on the left panel
5. Under Browsing Data, click Clear Browsing Data...
6. Set the When/Time range to Everything
7. Select the following options if they are not already checked:
   1. Browsing & download history
   2. Cookies and site data
   3. Temporary cached files and pages
   4. Saved form info
   5. Site Settings
   6. Offline website data
8. Click Clear
9. Close and re-open Mozilla Firefox

Apple Safari for MacOS 

1. Open Apple Safari
2. Click Safari on the Menu Bar, then select Clear History ...
3. In the dropdown menu, select All History
4. Click on Clear History
5. Once the clear history box disappears, close and quit Safari. 
6. Re-open Apple Safari

For additional questions you can contact the IT Help Desk at 540-568-3555 or at helpdesk@jmu.edu.