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- Knowledge Base
- Accounts, JMU eID, and Passwords
- Password Management
This article provides a breakdown of password requirements for Okta.
- Knowledge Base
- Accounts, JMU eID, and Passwords
- MyMadison
Learn how to resolve invalid date issues in MyMadison for Mac and PC.
- Knowledge Base
- Communication and Collaboration
- Microsoft 365
- Teams
This article will go over what to do in the event Microsoft gives a "blocked" error when naming a Teams channel.
- Knowledge Base
- Communication and Collaboration
- Microsoft 365
- Outlook
Learn how to resolve synchronization issues in Outlook.
- Knowledge Base
- Communication and Collaboration
- Microsoft 365
- Outlook
Learn how to resolve Outlook issues on Mac.
- Knowledge Base
- Communication and Collaboration
- Microsoft 365
- Outlook
Learn how to resolves issues when receiving the "Unable to expand folder" error in Outlook.
- Knowledge Base
- Software
- Zoom
This article will go over how to check the desktop Zoom app for updates.
- Knowledge Base
- Communication and Collaboration
- Microsoft 365
How to troubleshoot run time error 53 on a Mac computer.
- Knowledge Base
- Okta
- Okta Verify (MFA)
This article is for users having issues enrolling Multifactor Authentication (MFA) using Okta Verify on an iPhone device, even after resetting MFA and users getting the E0000001 error on an iPhone device.
- Knowledge Base
- Teaching and Learning
- Canvas
This article will go over what to do in the event you receive the specific 2216 error when attempting to log into Zoom.
- Knowledge Base
- Students
- Applicants
This article covers the fix for applicants receiving an error message when trying to activate their account.
- Knowledge Base
- Software
- Software and Application Services
- Web Browser
Instructions on how to clear browser's cache and history in multiple browsers.
- Knowledge Base
- Okta
- Okta Enrollment and Activation
This article will go over what to do in the event you receive an error message when clicking the Okta activation link provided to you.
- Knowledge Base
- Hardware
- Printing and Related Services
How to troubleshoot a signing into Mobility Print error.