Articles (10)

Access to a Disabled Account

This article presents possible explanations for your disabled account and how you can reactivate it.

How to Request Educ.jmu.edu Accounts for Students

Learn how to request access to educ.jmu.edu student accounts for marketing cloud use.

How to Request File Storage Access From Off-Campus

Learn how to access the N: Drive from off campus on a JMU owned device that has not been set up by Desktop Services.

I am Unable to Sign into UREC's Website

This article outlines steps to resolve issues logging in to UREC's website.

I Cannot log into IT Service Portal

Learn why you are having issues logging into the JMU IT Service Portal.

Mobile ID Says Authorization has Exceeded

Learn how to resolve issues with your Mobile ID due to too many attempted sign-ins.

Request Remote access to Core PeopleSoft applications (HR, FIN, SA) or other systems

Learn what applications require remote access and how to submit a request for remote access.

Temporary Admin Capability

This article is for if you would like to install software on your system that requires admin capabilities.

When is my JMU eID Disabled

Learn when your JMU eID account will be deactivated based on your exit from the University.

Why is my Account Disabled

This article will help you understand the circumstances that could disable your account.