Mobile ID Says Authorization has Exceeded

Overview

Learn how to resolve issues with your Mobile ID due to too many attempted sign-ins.

Environment

Applies to JMU's Mobile ID for JacCards.

Troubleshooting/Resolution

If you receive the message authorization has exceeded when trying to sign into Mobile ID, it means that either one of the following has occurred:

  • You have attempted to sign into Mobile ID too often within a 30-day window
  • You have reset your mobile device and/or receive a new device
  • Your account is locked out due to failing to unlock your Mobile ID.

In this instance, you will need to reach out to Card Services to have them remove your device completely and reset your Mobile ID.

Additional Information or Notes

You can reach Card Services by emailing mobileid@jmu.edu

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