Overview
Learn why you are having issues logging into the JMU IT Service Portal.
Environment
Applies to help.jmu.edu.
Troubleshooting/Resolution
If you are not able to log in to the IT Service Portal at http://help.jmu.edu, the reasons are due to the fact that you are required to have JMU eID, password, and two-factor authentication with Okta. If you have not yet received that information, or you are in the process of becoming an active member of the University, you will not yet be able to log into the IT Service Portal.
Additional Information or Notes
If you need to submit a IT Service Request, you are welcome to reach out to the Help Desk directly, where they can assist with your request at helpdesk@jmu.edu or by calling 540-568-3555.