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This article will go over how to proceed through first time activation for applicants, students, faculty, and staff.

Learn why you are having issues logging into the JMU IT Service Portal.

This article lists some reasons as to why your email was delayed.

Learn how to submit a request to update your personal email in MyMadison.

This article is to explain where to check if your account has transferred from an applicant to a student account.

See how to resolve issues logging into MyMadison as an applicant.

Provides general direction to proceed with the application withdrawal process.

What to do and how to complete your application when the status is Incomplete.

Learn why you have not received an Okta activation link as an applicant.

Guidance for incoming students to check application status and see their pending status.

This is a summary of new information on JMU eIDs and activation for applicants.