Zoom Meetings Require Password for CRM Meetings

Overview

For security related reasons, Zoom has been configured to require passcodes to enter. The best solution to work around this new requirement is to provide a Zoom link with the passcode embedded in the Zoom link.

Environment
  • Zoom Meetings and Rooms
  • Student Success CRM (Salesforce)

Troubleshooting/Resolution

To do this, Sign in to your CRM account, and go to to your Service Resource and make sure your Meeting URL includes the baked in passcode (in Zoom, this is the Personal Meeting ID as shown below in the first highlighted URL): 

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This will fix future scheduled appointments. For appointments already scheduled, please share the passcode with attendees. 

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Additional Information or Notes

For additional questions, you can contact the IT Help Desk at 540-568-3555 or at helpdesk@jmu.edu.

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Related Services / Offerings (2)

Student Success CRM (Salesforce)
Constituent Management System for Student Success, which includes Admissions, Advising, and Orientation.
Zoom Meetings and Rooms
Zoom is an online meeting space that requires login with your JMU eID, password, and MFA.