Articles (23)

Authentication Required when Signing into Zoom Meeting

This article will show you how to authenticate to Zoom using SSO when presented with the sign in prompt as JMU faculty, staff, or students.   It also provides information for inviting external participants using passcode authentication to join meetings.

Delegating Zoom Schedule Privileges

This article will give instructions on how to give out scheduling privileges for Zoom.

Getting kicked off of Zoom After 40 Minutes

This article will explain why you may be experiencing Zoom meetings closing prematurely after 40 minutes.

How Do I Set up Waiting Rooms in Zoom

This article will go over how to create and customize waiting rooms for Zoom meetings.

How to Add a Zoom Alternative Host

This article will explain how to add a host other than yourself in a Zoom meeting.

How to Change my Display Name in Zoom

This article will go over how to change the name that displays for your profile when you join a Zoom meeting.

How to Create a QR Code for a Zoom Meeting

This article will go over how to use Chrome's "Create QR Code for this Page" feature to create a QR code for a Zoom meeting.

How to Find a Zoom Recording

This article will explain how to locate video recordings that you have made during past Zoom meetings.

How to Install the Zoom Add-in for Outlook

This article will go over how to add the Zoom Add-in so you can schedule meetings through Outlook on the web and on MacOS.

How To Retrieve a Zoom Meeting Attendance List

This article will explain how to retrieve a list of all participants of a meeting and their statistics in said meeting.

How to Share my Computer's Sound During Screen Sharing

This article will go over how to share your computer's audio in a Zoom meeting.

How to Sign into Zoom

This article will explain the sign in process for Zoom across all versions.

How to start Closed Captioning or Live Transcription in Zoom

This article will explain how to enable live captioning in a Zoom meeting.

How to Update Zoom or Check for Updates

This article will go over how to check the desktop Zoom app for updates.

I Cannot Share my Screen in Zoom on Mac

This article will go over what may be causing issues sharing screen in Zoom, specifically on Mac devices.

Need a Zoom Account

This article will describe what needs to be done to activate your JMU Zoom account.

Obtain Zoom Plug-In For Microsoft Office

This article will describe the steps to download and install the Zoom plug-in for Microsoft O365 Apps.

Preventing Uninvited Guests and Unwanted Interruptions in Zoom

This article will go over the process for setting up a recurring meeting in Zoom.

Scheduling Recurring Meetings in Zoom

This article will go over the process for setting up a recurring meeting in Zoom.

There is No Sound During Zoom Meeting

This article will go over what to do in the event you cannot hear Zoom audio in meetings.

What is the Maximum Number of Breakout Rooms in Zoom

This article will explain the maximum amount of breakout rooms in a Zoom call.

What is the Maximum Participants for a Zoom Meeting

This article will explain how many participants you can have in one meeting and where to double-check the amount.

Where is the Meeting Link when I Register for a Zoom Event or Webinar

This article will explain where to find the meeting link after registering for a Zoom event.