Categories (1)

Articles (14)

Blocked access to an attachment

This article describes how to change the type of file extension to allow access to an email attachment that was previously blocked.

Emeriti/Affiliates Maintaining Active Account Status for JMU Services

Find instructions for Emeriti regarding keeping your password up to date for you eID.

How Long are my Deleted and Junk Emails Retained?

This article will explain how long deleted and junk mail will stay recoverable before permanent deletion.

How to Create an Email Signature

This article will walk you through setting up an email signature in Outlook.

How to Recover Deleted Email Items

Learn how to recover your deleted emails in Outlook.

How to Remove and Re-Add Email Account on All Supported Clients

This article outlines the steps to add or remove an email account.

How to View a Recalled Message

Learn how to see a messaged recalled by the sender.

I Received a Suspicious or Spam Email

Learn what to do if you've received a suspicious email to your JMU email.

JMU Campus Directory and Search Updates

This article will help you understand the changes after the Campus Directory update.

Microsoft Authenticator Prompt When Accessing JMU Email

This article explains why you might be getting authentication prompts when trying to access Office 365 applications.

My Focused Inbox is on, but it does not sort the "Other" box

Learn how to turn of the focused inbox in Outlook.

Outdated Email Address Information is No Longer Valid

This article provides methods to resolves issues around outdated email addresses auto-filling in Outlook.

Searching for Lost Email in Outlook's Archives Folder

Learn how to locate a lost email message by accessing the archives folder in Outlook.

Why was an Email Delivery Delayed

This article lists some reasons as to why your email was delayed.