My Focused Inbox is on, but it does not sort the "Other" box

Overview

Learn how to turn off the Focused Inbox in Outlook.

Environment

Microsoft Outlook

Troubleshooting/Resolution

The Focused Inbox is not available in our email system; If you turn on the Focused Inbox feature, it will not deliver mail to the Other Mailbox.

To remove the "Other" mailbox:

  1. Open your JMU Email.
  2. Click on Settings (the gear icon) in the upper-right.
  3. Select Mail on the left-hand side.
  4. Under Focused Inbox select Don't sort my messages.
Additional Information or Notes

A general description of this functionality can be found here.

For further assistance, contact the IT Help Desk at 540-568-3555 or helpdesk@jmu.edu.

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