My Focused Inbox is on, but it does not sort the "Other" box

Learn how to turn of the focused inbox in Outlook.

Microsoft Outlook

The Focused Inbox is not available in our email system; if you turn on the Focused Inbox feature, it will not deliver mail to the Other Mailbox.

To remove the "Other" mailbox:

1. Open your JMU Email
2. Click on Settings (the gear icon) in the upper-right
3. Select Mail on the left Hand Side 
4. Under Focused Inbox select "Don't sort my messages"

A general description of this functionality can be found here

For further assistance, contact the IT Help Desk at 540-568-3555 or helpdesk@jmu.edu.