Knowledge Base

Categories (11)

Accounts, JMU eID, and Passwords

Services Related to Accounts and Requesting Access
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Communication and Collaboration

Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services.
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Enterprise Applications

Services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems.
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Hardware

Covers issues regarding JMU managed devices, personal devices, printing, requesting ESN stickers, and more.
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Information Security

Services that provide security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and educations, incident response and investigation, and security policy and compliance.
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IT Professional Services

People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.
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Network Connectivity

Services relating to connecting to the JMU Network through ethernet connectivity, the JMU Official Wireless network, and interactions with the VPN service
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Okta

Okta is James Madison University's Identity and Access Management tool as of Spring 2025. It replaced Duo for multi-factor authentication (MFA) and log-in.
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Software

Software and applications used by the university to support everyday functions. Includes issues with Adobe, Zoom, and more. You can find installation guides for many applications.
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Students

Includes articles for First Year Students, applicants, current students, graduates, and alumni.
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Teaching and Learning

Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.
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