I Requested a New Okta Activation Link and Received an Error

Overview

This article will go over what to do in the event you receive an error message when clicking the Okta activation link provided to you.

Environment

Personal email, mylogin.jmu.edu, Okta Verify mobile app

Troubleshooting/Resolution

If you requested a new Okta activation link but did not receive one, or your Okta activation link directs you to an error page, you can try the following to activate your account:

  1. Visit mylogin.jmu.edu in a web browser.
  2. Sign in with your JMU eID (not your full email address) and password.
  3. Complete the steps to enroll in Okta using a mobile device or Yubikey.

The steps above typically work only for people whose JMU eID was created before March 2025. If you are new to JMU, your activation link has expired, and you are unable to request/receive a new link, you must contact the IT Help Desk at 540-568-3555 to have a new link sent to you.

Additional Information or Notes

For additional questions you can contact the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.

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