Learn about TeamDynamix and some of the more unique points JMU uses TDX and its services
If you are looking for a Service or Service Offering in TeamDynamix but are not quite sure where it might be from the previous IT Service Portal, this chart can help.
Learn how to log in to TDX to gain full access to its contents.
Learn how to navigate and use the Knowledgebase to find self-help articles for your IT questions.
Learn how to navigate and use the Service Catalog in order to view services offered by IT and related departments. Service offerings are where you can submit help tickets.
Learn all about how to submit help tickets to the IT Help Desk and where your tickets are store within TDX.
Learn how to use TDX's search function and how to identify results as either a Knowledgebase article or Service Catalog page.