Error Message when trying to log in to QuestionPro

Overview

Resolving Error Signing in to QuestionPro

Environment

QuestionPro Sign In

Troubleshooting/Resolution

If you get the error “This account is restricted to Single Sign-On only. Please contact your account admin for assistance", check to ensure you are logging into JMU's QuestionPro site:

  1. Open a web browser to https://questionpro.jmu.edu
  2. Log in with your JMU eID and password and authenticate to Okta
  3. Additional information about QuestionPro can be found at the JMU Survey Software page.
Additional Information or Notes