Overview
This service allows users to report suspected malware, viruses, or other malicious software affecting JMU‑owned devices or systems. Security staff investigate the report, assess the threat, and take remediation steps such as containment, cleaning, or reimaging. Submissions help limit the spread of harmful software and protect institutional data. The service ensures timely response and coordinated mitigation across campus systems.
How can I get this Service?
To request this service please click the "Report Malware or Virus" button to the right of this screen or call the IT Help Desk at 540-568-3555 so they can guide you through what to do to ensure the problem does not get worse/spread.