Security Incident Response and Investigation

stolen abuse malware virus vulnerability unauthorized-use suspicious-email

Overview

Through established investigation procedures and defined incident‑handling processes, IT Security analyzes reported events to determine impact, contain threats, and coordinate appropriate remediation actions. This service supports the university’s operational, legal, and compliance responsibilities by ensuring that incidents—whether malware infections, unauthorized access, or system vulnerabilities—are addressed quickly and consistently. It also serves as a central channel for reporting suspicious activity, enabling proactive protection of institutional resources

Who can use this Service?

JMU faculty, staff, and students.

How can I get this Service?

Questions or concerns related to Security incidents or related reponses can be submitted through their respected requests

Where can I get Help/Support?

Report questions or any issues by contacting the IT Help Desk at 540-568-3555 or at Helpdesk@jmu.edu

Quick-start FAQ's

Features:

Report a Lost or Stolen device:Notify us of a lost or stolen device.
Report a Phishing email:Report a suspicious or malicious email for investigation.
Report a Possible Malware or Virus: Report suspected malware or viruses on JMU-Owned devices for investigation and remediation
Report Unauthorized Account Access: Report suspicious or compromised account access for security investigation.
Report an Issue or Vulnerability with a JMU System: Report potential security vulnerabilities or system issues for assessment and remediation.

Report Lost/Stolen device Report Malware or Virus Report Phishing email Report a System Vulnerability Report Unauthorized Account Access

Service Offerings (5)

Report a Lost or Stolen device

Report a device that may be stolen or lost to mitigate the ability for anyone who possesses the device to gain access to critical JMU information.

Report a Malicious App (Malware) or a Virus Infection

Report suspected malware or viruses on JMU-Owned devices for investigation and remediation.

Report a Phishing email

Report any suspicious emails that you notice so that our Security team can be aware of them and take the necessary actions to mitigate the impact of them.

Report an Issue or Vulnerability with a JMU System

Report potential security vulnerabilities or system issues for assessment and remediation.

Report Unauthorized Account Access

If you believe your account may be compromised, please change your password immediately. If you are locked out of your account, please contact the IT Help Desk at 540-568-3555. Additionally, please report any accounts that you suspect are compromised.

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