Overview
IT Service Management (ITSM) refers to all the activities, processes, tools, and procedures designed to support the delivery of technology services. JMU uses TeamDynamix as their ITSM solution to manage customer requests for technical services and track and respond to issues. TeamDynamix is used by the IT Help Desk, Libraries, College of Integrated Science and Engineering (CISE), and others.
How can I get this Service?
Information Technology, Libraries, and CISE employees who manage technology support tickets can be licensed users of TeamDynamix. Other departments may also be granted modules in TeamDynamix to manage department-specific support tickets. As additional functionality is implemented, customers will be able to access this service using their eID and password.
IT, Libraries, and CISE employees: please see your supervisor to submit an Access Request.