Using the Search Function in TeamDynamix

Learn how to use TeamDynamix's search function and how to identify results as either a Knowledge Base article or Service Catalog page.

TeamDynamix

One of TeamDynamix's (TDX) greatest function is Search. The Search matches keywords across the Service Catalog and the Knowledge Base to return pages that might have the help you’re looking for. The Search bar is located at the top right of every page in the purple header.

1. To search TDX, click into the search bar and type the word, name, or title of your requested search. The drop-down box with the Globe icon can filter your results with either the Knowledge Base (light bulb) or Service Catalog (compass).
2. Click the icon for the result you would like to include or leave the globe to see all results. 
   1. Note: This Search is will only display what is displayed initially listed in the Title of the Service, Service Offering, or Knowledge Base Article. This is considered Basic Search. Hitting the Search Icon (or tapping Enter on your Keyboard) will move the Search forward and provide additional results.
   2. If you would prefer to search for a Keyword instead, you can use hashtag (#) in front of the word (ex: #Tag)
3. Results are denoted as a Service page or Knowledge Base article in the text below the title.
4. Clicking on the title will bring you to that page.
   1. If you can't find what you're looking for easily, it's here where you can refine your search with more specific terms or keywords, or Full Search

Remember that Service Catalog pages have ticket requests and Knowledge Base articles are generally for more information on a topic or provide self-help instructions.

For additional questions you can contact the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.