Outlook is Freezing, not Opening, or not Updating on Mac

Overview

Learn how to resolve Outlook issues on Mac.

Environment

Microsoft Outlook in Mac OS

Troubleshooting/Resolution
  1. Click Finder
  2. Click Applications
  3. Control+click or right-click Microsoft Outlook, and then select Show Package Contents
  4. Open Contents > SharedSupport folder, and then open Outlook Profile Manager
  5. Select Create a new profile + button, and then enter a name for the new profile
  6. To set the new profile as the default, highlight the profile that you want
  7. Access Set the default profile
  8. Choose Set as Default
  9. Restart Outlook for this change to take effect
Additional Information or Notes

For additional Questions you can reach out to the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.

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