Overview
This article will go over what to do in the event of a lost/stolen Yubikey.
Environment
Yubikey, Okta
Troubleshooting/Resolution
If you lose your Yubikey, you must remove it from your account so as not to allow anyone who may find it have access to your account. If you have a backup method of authenticating to Okta (such as Okta Verify on your phone), follow the steps here to remove the Yubikey from your account. If you can't log in, please contact the IT Help Desk for assistance in resetting your Okta account.
Related articles that may be helpful:
Additional Information or Notes
For additional questions you can contact the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.