Overview
Need assistance with a particular issue or problem that doesn't have a better home in the Service Catalog? You can always submit a request to the IT Help Desk and ask for Help.
IT Staff will support you and your needs, while redirecting any concerns to the appropriate Team.
Who can use this Service?
JMU applicants, students, faculty, staff, affiliates and alumni.
How can I get this Service?
Phone: (540) 568-3555
Email: helpdesk@jmu.edu - provide eID, first and last name, phone number, and specific details (e.g. screenshots, errors, application, browser, etc)
In Person: 4th floor, Student Success Center
Where can I get Help/Support?
- Applicant Frequently Asked Questions: Just applied to JMU and have questions about activating your JMU eID and logging into MyMadison?
- Quick Start for Students: New student? Learn about technology services available on campus and how to find software, connect to the network, purchase a laptop, and more.
Still have questions, contact the IT Help Desk (see How can I get this Service? above)