Cortex Synapse

Overview

Cortex is a repository for JMU's historical ITSM Cherwell data. Cortex is limited to read-only access, and is available those that presently utilize TeamDynamix (IT Help Desk, Libraries, College of Integrated Science and Engineering (CISE), and others).  

Use this request to submit read-only access or to request assistance in accessing, signing in, or using Cortex once access has been provided.

How can I get this Service?

IT, Libraries, and CISE employees: please see your supervisor to submit an Access Request.

 
Request Cortex Help

Related Articles (1)

Learn how to Log into Cortex Synapse once Access has been granted, and review historical ITSM Cherwell Data. Navigate Incident history, review Customer details and Change Request/Software Change history, and IT Projects.