Overview
Cvent is JMU's event management platform for planning, managing, and supporting in-person, virtual, and hybrid events. It provides event registration, attendee management, event communications, reporting, and other tools that help departments deliver professional event experiences.
Who can use this Service?
- JMU employees with an approved business need to create or manage university events.
- Department event coordinators and event planners.
- Staff supporting event registration, communications, or attendee management.
- Other approved users as determined by JMU event governance and support teams.
How can I get this Service?
Employees can request access through the Request Cvent Access service offering.
Where can I get Help/Support?
- Cvent Knowledge Base - For self-service documentation
- Training
- All Affinaquest users must schedule training with Whitney Ford
- All other users can utilize Cvent Academy for basic training once access has been granted
- First Contact - Internal JMU Support Team
- Escalation - CRM / Integration Team
- Cvent Support - Use for general how-to questions only
- Phone: 1-866-987-8191
- Account: JMUVA003
Quick-start FAQ's
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Question
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Answer
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What types of events should use Cvent?
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Cvent Tool Integration Guide for JMU
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How do I request access to Cvent?
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Request Cvent Access
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Can Cvent support virtual and hybrid events?
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Yes. Cvent supports in-person, virtual, and hybrid event experiences.
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Can Cvent integrate with other JMU systems?
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Yes. Cvent currently integrates with Student Success CRM, Affinaquest CRM, and Zoom.
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What information should I have before creating an event?
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Event name, event date or dates, event format, registration requirements, audience, and communication needs.
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Can I use Cvent's email capabilities?
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Yes under certain circumstances. Please review Cvent Usage & Governance Standard and JMU Event Tool Integration Reference documentation.
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