How to Reset my JMU eID Password as an Applicant

Overview

This article identifies the steps to take to change your password as an applicant.

Environment

MyMadison

Troubleshooting/Resolution

Prior to changing your password, first verify that the computer's date and time-zone settings are current and clear your web browsing history and cache. 

  1. Open a web browser to https://mymadison.jmu.edu
  2. Click Forgot your Password? Enter the JMU eID (not your nine-digit student ID number or four-digit JMU Pin).
  3. Provide the 4-digit JMU Pin you supplied on your JMU application
  4. Review Security Awareness, if prompted
  5. Change Password 
  6. Open a new window or tab to log in to MyMadison
Additional Information or Notes

For additional questions you can contact the JMU IT Help Desk at helpdesk@jmu.edu or 540-568-3555.

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